BUSINESS ONLINE and MOBILE BANKING

QUICK HELP USER GUIDE and FAQs

[Last updated 10/19/2020]

 

FAQs

Will there be training available for the new Business system?

Yes. We offered a virtual training session on the fundamentals of the new Online Banking system on October 15 via a live Zoom conference.  Alice Frazier, President & CEO, welcomed everyone and was followed by our Cash Management leadership team with a visual, step-by-step tutorial on critical features of the system.

Recording of Virtual Training

 

What are the ACH and Wire Cutoff Times with the new system?

  • ACH Cutoff - 4:30 p.m. Eastern Time.
  • Wire Cutoff - No changes.  Cutoff times remain the same for Wires.

 

 

 

Will I be able to deposit checks using the new Business Mobile App?

Yes.  The process to make a mobile deposit of a check(s) using our FBO Mobile App is almost like taking a picture with your device.  Simply select "Deposit Check" in the menu and follow the instructions.  Your device must have a camera to make a mobile deposit.  If you make several check deposits on a regular basis, our Remote Deposit Capture service may be a better fit.  You will receive a check deposit machine for your office just like the ones our Tellers use. If interested, contact our Cash Management Support team at 304-728-2409 or by email at CMSupport@fidelitybondoffshore.com.

When will funds be available?

Funds are available from mobile deposits using the BCT Business Mobile App the next business day after clearing our approval process.  This is a change from the previous mobile deposit process. 

How do I update my email address and other contact information in the new Online Banking system?

See the QUICK HELP USER GUIDE and review the My Settings section of the guide.  There are step-by-step instructions included in that section.

 

Why did the BCT Online and Mobile banking experience changing? 

We made many improvements as a result of the Customer Experience survey in 2019 and other feedback.  We upgraded to a new Online and Mobile Banking solution to provide a more powerful and personalized customer experience with new innovative features and tools.

What is different about the new Business Online and Mobile Banking solution?

The new Business Online and Mobile Banking solution include several enhancements and new features, including:

  • A seamless, personalized banking experience across all devices including an optional view of business and personal accounts
  • Quicker access to key features, making it easier to find the information and tools you need
  • Customizable reports for your business needs
  • Mobile secure approvals for Wires and ACH, including payroll
  • Control your company’s Debit Cards by individual or group: spending & geographic limits, turn cards On/Off, and more (this feature to be added after launch)

When will the upgrade take place?

The new Business Online and Mobile Banking solution launched on October 20, 2020.  Our Cash Management support team contacted the current Cash Management customers to provide important information.  They also receive a detailed Quick Help User Guide to their primary address the first week of October 2020.  (A public version is above.)

If you are a business customer who uses our Personal Online Banking system as of October 2020, you will receive a Personal Quick Help User Guide in the mail with details for LOGIN and how to use the new Personal system.  To be prepared, be sure to update all contact information.

 

How will I LOGIN to the new Business Online Banking system?

Our Cash Management Support team personally contacted Business Online Banking and Cash Management customers to explain the new system and LOGIN process.  If you need further assistance, contact our Cash Management Support team directly at 304-728-2409 or by email at cmsupport@fidelitybondoffshore.com. 

What about BillPay?  Will I need to make any changes?

Good news.  All of your BillPay accounts and payees will transfer seamlessly to the new Online Banking solution.  Any scheduled payments setup within your current NetTeller BillPay will continue as usual in the new Business Online Banking BillPay system.